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Delivery and return

Delivery

A notice will be placed in your mailbox so that you can pick up your package in your post office or in a relay Chronopost for France. On this notice will be indicated an internet link allowing you to choose a new date / address. Otherwise, with or without notice, you can go directly to your post office or relay Chronopost indicated for France with the tracking number and your ID.

Attention: after a period of 10 days your order will be returned to our warehouse and you will be contacted by our Customer Service.

 

In the order confirmation email, you have a tracking number and a link that redirects you to the carrier's site to locate your package. You can also track your order directly to your account in the "My Orders" section. By clicking on the corresponding order number, you will directly access the carrier's tracking number.

 

For orders over or equal to 80 €, shipping costs are offered. For orders below this amount, you will be charged:

- 6 € for Colissimo delivery in France

 

For France, the delivery Colissimo is made, after shipment, within 2 to 5 working days (Monday to Saturday excluding holidays).

Les livraisons hors France sont assurées par Colissimo International (sauf pour le Royaume-Uni). Ce service vous garantit une livraison sous 8 à 10 jours ouvrés (du lundi au samedi hors jours fériés) à partir de la date d’expédition.

 

You can choose between standard delivery Colissimo for deliveries in mainland France and abroad or express with Chronopost for France only.

 

EUROPE - Zone 1 & 2 : France, Monaco, Belgium, Spain, Germany, Ireland, Italy, Luxembourg, Netherlands, Portugal, United Kingdom
EUROPE – Zone 3 Bulgaria, Denmark, Estonia, Finland, Greece, Hungary, Latvia, Lithuania, Poland, Romania, Czech Republic, Slovakia, Slovenia, Sweden
EUROPE – Zone 4 Cyprus, Croatia, Iceland, Malta, Norway
GRAND EXPORT – Zone 5 Austria, Switzerland, Australia, Canada, China, South Korea, United States (USA), Hong Kong, Israel, Japan, Singapore

For Zone 1, 2, 3, 4 : Free shipping costs

For GRAND EXPORT - Zone 5 : 30 Euros HT de Frais de port

You can also contact us directly by email : contact@newlab-brand.com in order to find a solution adapted to your country of residence.

Return

The expenses of return are the responsibility of the customer.

Products must be returned to their original condition. Products that are returned, including incomplete, damaged, worn or soiled will not be returned.

 FREE DELIVERY
SECURE PAYMENT
 RETURNS AND EXCHANGES

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