fbpx

F.A.Q

My account

Your "My Account" area allows you to keep your personal information up-to-date, view the details of your orders, track deliveries, print your invoices and fill out your return and withdrawal forms online.

If you do not remember your password, please click on "Forgot your password" when you are on the login page. Please enter your email address in order to receive by email a password reset link. To change your password, simply go to the "My personal information" section when you are logged in to your account and click on "Change my password", then enter your old and new password in the dedicated space.

You must :

1. Click on "my account"

2. On the identification page, enter your email address and a password

In order for your password to be valid, it must contain a minimum of 8 characters including a capital letter and a special character

3. Click on "I create my account" to complete your account

You will receive an account creation confirmation email. Your login details are necessary to identify you and place an order securely on our e-shop.

You must: 1. Click on "My account" 2. On the identification page, enter your email address and password 3. Click on "I log in" to access your account If you do not log out voluntarily of your session, you will remain in online mode.

You must log into your account and click on "My personal information" to: - change your email address - change your password - update your personal data To change your delivery (and) or billing addresses, you must click on "My address book", select the address in question and click on "Modify".

Product

We invite you to contact our Customer Service by email at contact@newlab-brand.com ,enclosing if possible a photo of the article in question with an explanatory note of the defect.

We will make an initial assessment with our Quality Department and then we will contact you to give you the procedure to follow.

 

If possible we will try to answer your request. Do not hesitate to contact our Service Client par mail:  contact@newlab-brand.com

You can view the composition and maintenance in each product sheet. Know that if you do not respect them, we will be unable to accept any request for exchange, have or refund.

Order

We invite you, first, to check your inbox for your junk mail and spam. If you do not find the confirmation email, you can check if the order appears in your account. Do not hesitate to contact notre Service Client en allant dans la Page Contact

Once validated, your order can not be modified or canceled. Please check before moving to secure payment. By clicking on "pay my order", you accept without reservation the Terms and Conditions. We can not add an item on an already paid order.

Check that the item you want is still available: if the size is in light gray, it means that this size is no longer available, so you can not add the item to your cart.

Payment

The debit of your credit card or your Paypal account is carried out as of the validation of your order.

You can pay by credit card, Visa, Mastercard or American Express. You can register one or more card numbers to be able to reuse them at a future purchase simply by entering your cryptogram. Asfvltnsneakers also offers you to pay with Paypal, a secure method of payment, which allows you to make payments online without having to enter your credit card number. An email address and your Paypal password are enough.

Transaction security is provided by Monetico, the European leader in Internet payments, which allows you to securely purchase through secure connections (https). Payment is secure, your bank details are encrypted using the SSL protocol. We therefore have no access to your bank details that are not stored on our site.

Newsletters

You must sign in to your account and click on "My personal information", then uncheck the subscription box to unsubscribe. You can also use the unsubscribe link at the bottom of our Newsletters. This unsubscription has an immediate effect. You will not receive any more emails from us, including our invitations to private sales.

Simply enter your e-mail address in the "Newsletter" box or check the "Newsletter" box in the "My Personal Information" section. From the moment you have an account, you will receive all our communications by email warning you of new products, private sales

Shopping cart

0

No products in the basket.

Hit Enter to search or Esc key to close
preloader