Skip to content

Cart

Your cart is empty

Terms of sale

Preamble

This site is published by NEWLAB. The present general terms and conditions of sale define the rights and obligations of the parties in the context of sales made via the https://www.newlab-brand.com/ website. They regulate all the steps necessary for placing and monitoring the order. They are concluded between, on the one hand, NEWLAB and, on the other hand, persons wishing to place an order for product(s) via the https://www.newlab-brand.com/ website.
Explanation

THE SELLER's business is the sale of clothing and accessories. These conditions only concern users who are non-trading individuals, aged at least 18 years and with the legal capacity to contract, and on French territory. The parties agree that their relations will be governed exclusively by this contract, to the exclusion of any conditions previously available on the site. The General Terms of Sale were updated on 6 January 2011. NEWLAB reserves the right to adapt or modify its General Terms of Sale at any time. In the event of a modification, the General Terms and Conditions of Sale applicable to the order shall be those in force on the day of the final payment of the order.
CONVENTIONS

Article 1. Definitions

1.1 - User or Customer means any User who browses, acquaints himself with, reserves, orders and/or purchases a product or service offered on the site.
1.2 - Product means any product offered on the site. The site https://www.newlab-brand.com/ allows the ordering of a selection of clothing and accessories. The most accurate information possible, particularly concerning quality, is available online. While every effort is made to ensure that the colour and design of the products whose photos are displayed on the site are faithful to the original products, variations may occur, in particular due to the technical limitations of colour rendering on computer equipment. Consequently, the site https://www.newlab-brand.com/ cannot be held responsible for any inaccuracy in the photographs or graphic representations of the products shown on the site, as the photographs are not part of the contract.
1.3. - Service means any service offered on the site.
1.4. - Site means the infrastructure developed by THE SELLER in accordance with the computer formats usable on the Internet, including data of various kinds, and in particular texts, still or animated images, videos, databases, intended to be consulted by the User to learn about its products and services. The site is accessible at the main e-mail address https://www.newlab-brand.com/.
1.5. - The Internet refers to different networks of servers located in various places throughout the world, linked together by means of communication networks, and communicating using a specific protocol known as TCP/IP.
Article 2. Acceptance

The Customer declares that he/she has read and accepted without reservation the General Terms and Conditions of Sale, applicable to the sales contract. The Customer's acceptance of these conditions is evidenced by the fact of ticking the box "I have read and accept the General Terms and Conditions of Sale", as well as by the communication of his bank details for the purposes of payment of his order.
Article 3. Order

The User may place an order online from the online catalogue on the site. The order can only be registered on the site if the User has clearly identified himself by entering his email address and password, which are strictly personal. Any order implies acceptance of the prices and the description of the products available for sale. Any dispute on this point will be dealt with in the context of a possible exchange and the guarantees mentioned below. THE SELLER undertakes to honour orders received via the site only within the limits of available stocks of products.
If the product is not available, THE SELLER undertakes to inform the User and to offer him/her replacement items with similar or superior characteristics and qualities at an equal or higher price, or to reimburse him/her if his/her bank account has been debited.
Article 4. Validity of the order

Prior to the first order, any User of the site must follow a registration procedure allowing him/her to identify him/herself. In all cases, the online provision of the credit card number and the final validation of the order shall constitute proof of the completeness of the said order in accordance with the provisions of the law of 13 March 2000 and shall constitute payment of the sums involved in the order. This validation is worth signature and express acceptance of all operations carried out on the site. However, in the event of fraudulent use of his/her bank card, the Customer is invited, as soon as he/she notices such use, to contact the SELLER's customer service by email: newlab@sodilog.com
The computerised registers, kept in the computer systems of the SELLER under reasonable security conditions, will be considered as proof of communications, orders and payments between the parties. It is expressly agreed that, unless there is an obvious error on the part of the SELLER, the data stored in the information system of the SELLER have evidential value with regard to orders placed by the User. Data on computer or electronic media constitute valid evidence and as such, are admissible under the same conditions and with the same
the same conditions and with the same probative force as any document that would be established, received or kept in writing. The archiving of order forms and invoices is carried out on a reliable and durable medium so as to correspond to a faithful and durable copy in accordance with the
in accordance with Article 1348 of the Civil Code.
Article 5. Delivery

The User has the choice of having the goods delivered either to his home or to another address. The SELLER undertakes to deliver the ordered items as soon as possible. The average time observed for available items is 48 hours for delivery in metropolitan France via the Colissimo service.
Article 6. Terms of payment

The prices are indicated in euros including all taxes. They take into account the VAT applicable on the day of the order. These prices do not include shipping costs, according to the amount in force. Any change in the applicable VAT rate may be reflected in the prices of the products. The prices cannot be modified once the Customer's order has been placed. Similarly, if one or more taxes or contributions, particularly environmental taxes, are created or modified, either upwards or downwards, this change may be reflected in the selling price of the items on the SELLER's website and sales documents. The prices of the items ordered on the site and the date of the order in question shall be deemed authentic. The User pays for his online purchases when ordering by credit card (Carte Bleue, Visa, Mastercard).
Article 7. Right of withdrawal / returns

The User has a right of withdrawal which he/she may exercise within 24 hours of placing the order by informing the customer service. If the product is being prepared for shipment, the shipping costs will not be refunded. Otherwise, the provisions of article L.121-20 of the Consumer Code apply. All items can be exchanged or refunded except those bearing a contrary mention. In the event that the Customer exercises the right of return, and in accordance with the provisions of article L.121-20 of the French Consumer Code, the cost of returning the order shall be borne by the Customer. Returns must concern new items in their original packaging, accompanied by any accessories, instructions for use and documentation. Items returned incomplete, damaged or soiled by the Customer will not be accepted. The Customer's request for an exchange or refund must be made within the legal time limit at the time of purchase. If the new order is for a higher amount, the User must include payment for the remaining amount with the exchange request. Conversely, if the amount of the exchange is less than the initial amount, the User will receive a cheque for the difference upon receipt of the request. In all cases, any request for exchange or refund must be made, at the Customer's expense, by post to the address of the SELLER: SODILOG, 4 rue curie, 68000 Colmar.
In case of abnormal or abusive returns, the SELLER reserves the right to refuse a subsequent order. In case of exercise of the right of withdrawal, the SELLER is required to reimburse the sums paid by the Customer, without costs or interest, within a maximum period of 30 working days.
Article 8. Guarantees

All items are subject to a contractual guarantee, which does not preclude the legal guarantee provided for in Articles 1641 et seq. of the Civil Code. For items delivered defective, the User benefits from a guarantee allowing him to return them in accordance with articles L. 211-4 and following of the Consumer Code.
Article 9. Payment security / Confidentiality

The SELLER uses all means to ensure the confidentiality and security of data transmitted on the web.
During payment, your bank details are encrypted on your computer and then transmitted in unintelligible form to servers that are the only ones able to decrypt them. The authorisations and data are then checked with your bank in order to avoid abuse and fraud. In this respect, the website uses the secure payment module of the LCL bank, which ensures, thanks to an encryption technique, the integrity and confidentiality of the data communicated by the Customer. Once your payment has been validated, your bank details are destroyed: this is why we ask you for your payment card number for each new order. The rules governing the use of bank cards impose an obligation on banks domiciled in France to cover the risk of fraudulent use of your card. We remind you that you must notify your bank or card issuer of any fraudulent transaction. In the event of a problem with the payment system, the LCL bank will assume sole responsibility for its service.
for its service.
Article 10. Personal data

The information and data concerning the User, requested on the site https://www.newlab-brand.com/, are necessary for the registration and follow-up of the order, for the commercial and marketing management of the file and for the quality of the relationship between THE SELLER and the User. THE SELLER reserves the right to collect data on the User, in particular through the use of cookies. In accordance with the law n°78-17 of 6 January 1978 relating to Information Technology, Files and Freedoms as modified by the law n°2004-801 of 6 August 2004, all Users have the right to access, modify, rectify and delete personal data concerning them. If the User wishes to exercise this right and obtain communication of the information concerning him/her, he/she can inform us at the following e-mail address: newlab@sodilog.com
Article 11. Responsibility

The SELLER has for all stages of order taking as well as for the stages subsequent to the conclusion of the contract (transport of products, for example) an obligation of means. THE SELLER undertakes to describe the products sold on its site as accurately as possible.
The presentation photographs illustrating the products offered in the electronic catalogue of the online shop https://www.newlab-brand.com/ tend to describe and present the articles with the greatest accuracy.
However, THE SELLER may have to modify an article, in particular to improve its quality or presentation. Consequently, these photographs cannot be considered as falling within the contractual field and the variations in the representation of the articles can neither engage the responsibility of the SELLER nor affect the validity of the sale, subject to the legal guarantees provided for in article 9 hereof. In all cases, the SELLER's liability may not be incurred in the event that the non-performance of its obligations is attributable either to the unforeseeable and insurmountable act of a third party to the contract, or to a case of force majeure as defined by French case law. Similarly, the SELLER shall not be held liable for any inconvenience or damage inherent in the use of the Internet, in particular a break in service, an external intrusion or the presence of computer viruses.
Article 12. Force majeure

Neither party may be held liable if the execution of the contract is delayed or prevented due to a case of force majeure or an act of God, due to the other party or a third party or due to external causes such as social conflicts, intervention by civil or military authorities, natural disasters, fire, water damage, interruption of the telecommunications network or the electricity network.
Article 13. Intellectual property

All elements of the SELLER's site, whether graphic, textual or sound, including the underlying technology, are protected by the Intellectual Property Code. They are the full and complete property of NEWLAB. Any reproduction or representation, in whole or in part, of NEWLAB's intellectual property rights must be subject to prior written authorisation from NEWLAB. Users who have a personal website and who wish to place, for personal use, a simple link on their site to the https://www.newlab-brand.com/ website must request prior written authorisation from NEWLAB. In all cases, any unauthorised link must be removed on simple request from the SELLER.
Article 14. Duration

The present conditions apply for the entire duration of the online availability of the services and products offered by THE SELLER.
Article 15. General provisions 15.1.

15.1 - Entire contract
The parties acknowledge that this contract constitutes the entire agreement between them and supersedes any previous offer, arrangement or agreement, whether written or verbal.
15.2. - Invalidity
If any of the provisions of this contract are found to be null and void in accordance with a rule of law in force or a judicial decision that has become final, they shall be deemed to be unwritten, without this leading to the nullity of the contract or affecting the validity of its other provisions.
15.3. - Waiver
The fact that one or other of the parties does not claim the application of any clause of the contract or acquiesces in its non-performance, whether permanently or temporarily, may not be interpreted as a waiver by that party of its right to
be construed as a waiver by that party of its rights under that clause.
15.4. - Domicile
The parties elect domicile at the addresses indicated on the order form for the User and at the address shown on the site for THE SELLER.
15.5. - Applicable law and disputes
The present conditions are subject to French law. The competent court in the event of a dispute shall be that of the defendant's place of residence or, at the defendant's option, the place of actual delivery of the product.